Answers to Your Most Common Questions

We’re a pediatrician-led medical group that provides 24/7 virtual and in-home care for children with special health care needs. Our team of doctors, nurses, therapists, social workers, and other staff are available day and night to bring medical, behavioral, and social care right to the patient’s home.

We serve children with special health care needs. Eligibility is determined by your health plan. Many of our patients have:

• Complex medical, behavioral, or social needs
• Chronic conditions
• Frequent hospital or ER visits
• Multiple medications or medical equipment
• Many specialists that need coordination

If your child qualifies, we’ll call you to enroll. You can also call us at (833) 208-7770 to check if your child is eligible or fill out our qualify form.

There’s no cost for eligible children when our services are part of their health plan benefits.

Yes! We work with your child’s current doctors and care team – we don’t replace them. We add extra support and communicate with all your child’s providers to make sure everyone is informed about your child’s care.

We provide specialized care for children with complex medical and behavioral health needs. We work alongside your child’s existing doctors and care team to give you expanded access to integrated care at home. We don’t replace your child’s current providers – we add extra support through our 24/7 services.

We’re here to support you 24/7. Through our mobile app or phone, we can help with:

• Answering questions about your child’s care
• Virtual visits or in-home care
• Care and support when your child is sick and when your child is well for long-term needs
• Medical and mental health care
• Support with social needs like food and transportation
• Getting medication refills and equipment support
• Finding specialists and treatments and scheduling appointments
• Mental health crisis support
• Connecting you to community services and coordinating with schools

We offer three main types of support:

• 24/7 virtual and in-home care – Call or message us anytime through our mobile app for questions, virtual visits, or in-home care when needed
• Complete medical, behavioral, and social care – Our team provides personalized, whole-child care designed for your child’s specific needs
• Care coordination and support – We help with finding specialists, scheduling appointments, medication coordination, and connecting you to community resources

Call or message us anytime you need help, including:

• Your child is sick or has new symptoms
• You have questions about your child’s care
• You want to set long-term goals for your child’s care
• You need help with equipment or medication
• You need appointments or referrals
• You’re not sure if your child needs immediate care

We currently serve eligible children in:

• Florida
• Georgia
• Missouri
• New York
• North Carolina
• Texas
• Tennessee
• Washington, D.C.

We have English and Spanish-speaking staff, plus interpreter services for all other languages.