Answers for Caregivers of Children with Special Health Care Needs
We know you have questions about caring for a child with special health care needs. We have answers. Find everything you need to know about Imagine Pediatrics from eligibility and services to the mobile app and what to expect from your care team.
Still have questions? Call us at (833) 208-7770.
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Jump to the questions most relevant to your family.
Getting Started
See if your child qualifies on our qualify page or call us at (833) 208-7770. We’ll walk you through the process, answer your questions, help you download our mobile app, and connect you directly to our care team. After you enroll, you can message us in the app or call (833) 208-7770 anytime your child needs help – we’ll get you a nurse or doctor right away.
Once enrolled, your child’s care team will reach out to schedule a meet and greet call. This is a chance for us to learn all about your child – their conditions, medications, allergies, and needs – so we’re ready to help right away whenever you need us.
You can expect to be heard and helped every step of the way. From the moment you enroll, our team is available 24/7 to provide care and support – helping with referrals, medication refills, equipment repairs, and more. Everything we do is designed to improve the life and health of your child so they can spend more Safe Days at Home.
Eligibility & Coverage
We care for children covered by Medicaid or a Medicaid Managed Care Organization (MCO) who have complex medical, mental health, or social needs, chronic conditions, or frequent hospitalizations. See if your child is eligible on our qualify page or call (833) 208-7770.
Imagine Pediatrics currently serves families in Florida, Georgia, Missouri, New York, North Carolina, Texas, Tennessee, and Washington, D.C.
Your child can keep their current doctors and specialists. We never replace anyone on your child’s existing care team, we work alongside them to provide expanded access to care 24/7, right from home.
Yes. Imagine Pediatrics provides additional care and support on top of what your child is already receiving through their health plan. Nothing changes with their existing coverage.
Our Services
Imagine Pediatrics provides 24/7 support through our mobile app, phone, video visits, and in select areas, in-home visits. Once enrolled, you can call or message us anytime. We’re ready to help with answering questions, joining video calls, medications, equipment, specialist referrals, appointments, forms, and social needs like SSI applications.
Yes, in select areas. Our Mobile Integrated Care team can come to your home for sick visit assessments, rapid testing (flu, RSV, strep, COVID), labs, post-discharge follow-up, and medical equipment and medication support. Call (833) 208-7770 to find out if in-home visits are available in your area.
Yes. Imagine Pediatrics can help manage your child’s medications, refills, equipment, and prior authorizations. We help caregivers manage complex medication regimens, coordinate with local pharmacies, handle medication refills and prior authorizations, and support medical equipment repairs and replacements.
Yes. Our team can assist your family with SSI applications, healthcare system navigation, transportation, supplies, and connecting you to community services your child may need.
Yes. Private duty nurses caring for our patients can contact us through the Imagine Pediatrics Mobile App for extra help – including prior authorizations, medication refills, equipment support, and consultations, 24/7.
We offer individual and family therapy, referrals to community services, care for Severe and Persistent Mental Illness (SPMI), and post-ED and post-hospital follow-up. For immediate mental health crises, our Behavioral Health Crisis Line is available 24/7 at (833) 800-4887.
We care for children and youth with a wide range of complex medical, mental health, and technology-dependent conditions, including:
- Medical conditions such as asthma, cerebral palsy, diabetes, congenital heart disease, DiGeorge syndrome, gastrointestinal disorders, hematologic disorders, metabolic disorders, renal disorders, respiratory disorders, and more.
- Mental health conditions such as ADHD, anxiety disorder, autism spectrum disorder, bipolar disorder, major depressive disorder, intellectual disability, neurological disorders, trauma, and more.
- Technology-dependent needs including support for children with central lines, G-tubes, oxygen ventilators, and tracheostomies.
Don’t see your child’s condition listed? Call us at (833) 208-7770 – we may still be able to help. See the full list of conditions we support.
The Mobile App
You can use the app 24/7 to message our care team, start video calls, receive digital check-ins, and access personalized care plans and educational materials. When your child needs care right away – or you’re unsure if they do – our team will get on a video call with you through the app.
The Imagine Pediatrics Mobile App is available for free on iOS and Android. Download it from the App Store or Google Play. When you enroll, our team will walk you through getting set up.
You can always reach Imagine Pediatrics by phone at (833) 208-7770 if you prefer not to use the app or need help getting set up. When you enroll, we’ll make sure you feel comfortable with the app and all the ways you can reach us.
Cost & Insurance
Our services are often at no cost to families when they are part of your child’s existing health plan benefits. See if your child is eligible on our qualify page or call (833) 208-7770.
We partner directly with Medicaid Managed Care Organizations (MCOs) and select commercial health plans. When your child’s health plan includes Imagine Pediatrics as a benefit, there is typically no additional cost to your family.
Your Care Team
Your child’s Imagine Pediatrics care team includes pediatricians, advanced practice providers, nurses, therapists, pharmacists, dietitians, and other clinical staff – all specializing in children with special health care needs.
Yes. Your child will keep their current doctors and specialists. We never replace anyone on your child’s existing care team, we partner with them to provide more access to care and support 24/7, right from home.
Right away. When you call (833) 208-7770 or message us through the app, we’ll connect you with a pediatric nurse or doctor immediately. Day or night.
Languages & Accessibility
We have English- and Spanish-speaking staff, as well as interpreter services available for all other languages.
Yes. Most of what we do is virtual – so you don’t have to leave home to get care and support for your child. We’re available through our mobile app, by video, and by phone at (833) 208-7770, day or night.
Crisis & Urgent Care
If your child is experiencing a life-threatening emergency, call 911 immediately. For urgent but non-life-threatening needs, call us at (833) 208-7770 or message us in the app – our team is available 24/7.
Call our Behavioral Health Crisis Line immediately at (833) 800-4887 for 24/7 mental health crisis support.
Yes. We provide post-ED and post-hospital follow-up care to make sure your child continues to recover safely at home and that nothing falls through the cracks after discharge.
Still Have Questions?
We’re here to help. Day or night. Reach out to our team and we’ll get you the answers you need.